Effective Date: May 28, 2026

Rock Solid Foundation (“Rock Solid,” “we,” “our,” or “us”) values your privacy and is committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information through our website, software platforms, services, and communications (collectively, the “Services”).
By using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information in the following ways:
Information You Provide Directly
You may provide information when you:

• Contact us through forms or email

• Request a consultation or demo

• Register for training or events

• Apply for employment

• Use CaseBook or related platforms

• Submit documents, files, or support requests

This information may include:

• Name

• Email address

• Phone number

• Organization name

• Job title

• Billing information

• Uploaded documents or files

• Messages and communications

Information Collected Automatically
When you use our website or Services, we may automatically collect certain technical information, including:

• IP address

• Browser type and settings

• Device information

• Operating system

• Pages visited

• Usage activity

• Date and time of access

• Referral websites or links

This helps us improve performance, security, and user experience.
Cookies and Similar Technologies
We may use cookies and similar technologies to:

• Improve website functionality

• Understand website traffic and usage

• Remember preferences

• Enhance security and performance

You may adjust browser settings to disable cookies, though some features may not function properly.
2. How We Use Information
We use information to:

• Provide and support our Services

• Operate CaseBook and related systems

• Respond to inquiries and requests

• Deliver consulting and implementation services

• Improve website functionality and user experience

• Communicate updates, training, and resources

• Maintain security and prevent unauthorized access

• Comply with legal and regulatory obligations

• Analyze trends and improve operations

We may also use aggregated or de-identified data for reporting, analytics, research, or operational improvements.
3. Customer and Organizational Data
Organizations using our Services may upload or manage data within our systems (“Customer Data”).
The organization controlling the account (“Customer”) is responsible for:

• Determining what data is submitted

• Managing user permissions

• Ensuring compliance with applicable laws and regulations

• Obtaining required consents and authorizations

Rock Solid Foundation processes Customer Data only as necessary to provide and support the Services.
4. How We Share Information
We do not sell personal information.
We may share information in the following situations:
Service Providers and Partners
We may work with trusted third party providers that help us operate our Services, including:

• Hosting providers

• Security providers

• Payment processors

• Customer support tools

• Analytics services

These providers may access information only as necessary to perform services on our behalf.
Organizational Access
If you use Services through an employer or organization:

• Administrators may access or manage account information

• Your organization may review or export certain data

• Your organization controls user permissions and retention settings

Legal Requirements
We may disclose information when required to:

• Comply with applicable law

• Respond to legal requests

• Protect rights, property, or safety

• Investigate fraud, misuse, or security incidents

Business Transfers
If Rock Solid Foundation undergoes a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
5. Data Security
We take reasonable administrative, technical, and organizational measures to protect information from:

• Unauthorized access

• Disclosure

• Misuse

• Loss or destruction

While we work hard to protect information, no internet transmission or electronic storage method is completely secure.
6. Data Retention
We retain information only as long as necessary to:

• Provide Services

• Fulfill contractual obligations

• Meet legal and regulatory requirements

• Resolve disputes

• Maintain security and operational integrity

Retention periods may vary depending on the type of data and applicable requirements.
7. Third Party Services and Links
Our website or Services may contain links to third party websites or integrations.
We are not responsible for:

• Third party privacy practices

• Third party content or security

• Information collected by third parties

Please review their policies separately.
8. Children’s Privacy
Our Services are intended for organizations and professionals and are not directed toward children under the age of 16.
We do not knowingly collect personal information directly from children through our website.
9. Your Rights and Choices
Depending on your location and applicable laws, you may have rights to:

• Access information about you

• Correct inaccurate information

• Request deletion of information

• Object to certain processing activities

• Withdraw consent where applicable

To make a request, contact us using the information below.
If you use Services through an organization, requests regarding Customer Data may need to be directed to your organization administrator.
10. Marketing Communications
You may opt out of marketing emails by:

• Clicking the unsubscribe link in emails

• Contacting us directly

You may still receive operational or service-related communications.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When updates are made:

• The revised version will be posted on this page

• The Effective Date will be updated

• Material changes may be communicated through email or website notices

Continued use of the Services after changes become effective constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:

Rock Solid Foundation
Website: https://www.rocksolidfoundation.com
Email: info@rocksolidfoundation.com